IELTS LISTENING PRACTICE TEST 2019 WITH ANSWERS | 13.07.2019

IELTS LISTENING PRACTICE TEST 2019 WITH ANSWERS | 13.07.2019

July 16, 2019 43 By Bernardo Ryan



welcome to our new video this video is sponsored by any country in English numerous millennium Ossipee in distance miracle yoga Chikara say opti english for more details about the loop in the description you so I thought that I'd first say a few words to help orientate you round the banking system as new arrivals one of the first things you'll want to do is open a bank account this will allow you to receive your money transfers pay your bills by direct debit and all sorts of other things that will make your life easier one mistake I think a lot of people make is to just wander into the first bank they see thinking that all banks are much the same and asked to open an account in actual fact they all offer something slightly different and some of the differences can affect you quite seriously for example for those of you who are studying at the university here you may have noticed that there are two or three banks with branches near the University Great Western and money safe for example but only one Finley's actually has an office inside one of the university buildings for the others you'd have a bit more of a walk some banks give away free gifts evergreen offers a laptop to people who keep a balance of more than five thousand pounds for nine months with International Union you'll get a phone when you open your first account and one or two others like money safe and Northern Star offer mountain bikes or vacuum cleaners if you put money on deposit that sort of thing more seriously you should look at the sort of interest rates the bank will offer you both if you need an overdraft or loan or if you're hoping to get some interest on your savings at the moment Northern Star offers the highest rate of interest to savers but Great Western will lend money at a lower percentage than normal to people registered on higher education courses so you can see it really is worth looking around another thing it's a good idea to inquire about a bank charges again they're not all the same some charged the same across the board such as evergreen Finn is a Northern Star but money safe actually say that if you're in credit your account won't cost a thing though just like the others as soon as you go into the red their prices become pretty steep you of course one of the things you'll want as soon as you open your account is a debit card so I thought I'd give you a little tour of these essential little pieces of plastic if you look at the slide you'll see that on the front at the top they tend to have either the name of the bank or the company which is issued the card then a bit more than halfway down on the right you'll see this hologram with a picture which appears to move as you move the card around in front of you this sort of detail makes cars very hard to forge of or like with anything else there are people out there who will try then on the back there's another of those sophisticated high-tech details and that's the magnetic strip which is this black thing going from one side to the other which contain certain corded details while we're on the back you'll see another lighter strip with three numbers at the end that's your security number which they always asked for when you use the card for an internet purchase or over the phone and it also has a space where you as the cardholder should put your signature so that shop assistants can compare it when you sign a payment slip going back to the front in the bottom right-hand corner you'll usually find the Bank logo and just to the left of it there's your own name in raised print one thing you always need for telephone and internet sales is the expiry date and on the card in front of you that's just above the card holders name finally in most places you have to insert your card into a machine and key in your PIN just above the card number on the left you can see a chip and that chip is there to verify that the pin you have entered is correct you section two you will hear a toy leader giving information about a bus tour first you have some time to look at questions 11 to 15 on page 84 as you listened to the first part of the talk answer questions 11 to 15 thank you for choosing city tours the reason so many people choose our tours when visiting this city is because you can design your tour to suit your own interests your all-day pass entitles you to board our bus at any stop and stay as long as you like at each place the all-day bus pass costs $18 for adults children between the ages of five and twelve pay half the adult fare and children under five ride for free our buses run every hour on the half hour starting at 8:30 a.m. our most popular tour is the center city tour which goes to all the major attractions in the center of the city from the starting point here at the tour bus office the bus goes to the first stop hill park as you may guess this park is located at the top of a small hill the next stop is the fishing docks following that the bus goes onto the third stop Bay Bridge located at the foot of the bridge which crosses the bay the fourth stop is in the shopping district then the fifth and last stop is at Green Street before you have the rest of the talk you have some time to look at question 16 to 20 on page 85 now listen and answer question 16 to 20 there are many interesting things to do and see on the centre city tour at the first stop you can enjoy a spectacular view of the bay the city and especially of the fishing docks which are located at the foot of the hill at the second stop you can walk around and look at the boats fresh fish from the bays also for sale here since this is a place where the fishermen bring in their catch the next stop is where some of the city's finest seafood restaurants are located so you might want to plan a lunch stop here you can eat fresh fish here prepared in the traditional local way the fourth stop is of course where you can do your shopping don't miss the opportunity to purchase some of our city's famous handmade baskets you'll want to take several home as souvenirs of your visit to our city finally at the last stop on the tour you can visit one of the oldest buildings in our city the theater this building was built over 400 years ago and is still used today as a place to see plays musicals and other performances as well as our annual film festival that is the end of section 2 you now have half a minute to check your answers you you will hear a conversation between a university lecturer and two students you have 30 seconds to look at questions 21 to 30 you James Carol thank you for coming in have a seat so I take it both of you have completed your interviews with the managers yeah right great remind me who's supposed to do the interview but the manager from the chain supermarket that was me right so that means that you were going to do the interview with the clothes shop Carol right yeah but we decided to swap at the last minute so I did the supermarket instead okay so let's start with you first Carol if I remember correctly you reported that your interviewee was very difficult to get through to is that right yeah he had a very busy schedule so it was hard for him to fit me in and show me around the store and everything we had to reschedule about three times before I finally managed to do the interview with him and how was it for you James oh I had no issues at all I just went in on a weekday and the shop was empty so we did it right there and then great so Carol how did you find the management scheme let's start with how they recruit their trainees so according to the manager the way it works is that the graduates go through a rigorous recruitment process that includes an interview with a panel and a trial day then they have to go through a probationary period of three months and if their performance is satisfactory during those three months they're offered a place in the scheme and yours James well it's quite similar to Carol's actually the only differences are that they're on probation for six months and there are three individual interviews instead of a panel oh and you don't need to be a graduate sometimes they recruit people internally for the scheme if their performance suggests they could be a good fit for it okay and how about the training offered Carol it's all very on-the-job trainees start at the bottom as shelf stocker or delivery merchandisers then they slowly move up the ranks by becoming cashiers shift supervisors assistant managers and finally managers it's actually very similar to what any employee would have to go through if they wanted to become managers the only difference is the time scale the whole process would normally take more than five years but in the scheme they cram it down to three right James well again very similar to Carol's the only thing is that there's also plenty of external training involved people on the management scheme is sent abroad for six months usually to Italy or France to witness firsthand the production of a new seasons collection so they spend some time with the designers and they tour the factories where the clothes are produced they also receive training on management skills through college courses paid for by the company and how long would it normally take someone on the scheme to become managers it depends on their performance but normally about two years there's also the part-time option though which would take about four oh no sorry five because their probation period is a year instead of six months great so what was your overall impression of the scheme from your interviews with the managers well the manager I spoke to was very friendly and incredibly knowledgeable he had been through the scheme himself and he attested to its efficiency and helpfulness the only criticism I'd have is what James said in their company there's almost no external training involved and I think it would be useful to send graduates to courses at further education colleges to improve their general knowledge and understanding of management skills but overall yes very positive great and you James the same as Carol the manager I spoke to was incredibly friendly and eager to promote her scheme she hadn't actually gone through it herself but she was very involved in the process both in training and in recruitment as she's actually one of the three people who do the interviews for the new trainees and I really liked the structure with the classes at college I think that's very useful and it improves the trainees chances of getting another job eventually should they decide to leave the company in the future the only thing I have to say against it is that two years is too short in my opinion it should really be closer to three years as I imagine the chair knees would get exhausted fairly quickly with all this information fired at them in such a short span of time thank you both so now you know you need to compare your two interviews and decide which scheme would be most beneficial to someone from a disadvantaged background you now turn to section four section four you will hear a talk about the practice of company outsourcing first you have some time to look at questions 31 to 40 you now listen carefully and answer questions 31 to 40 welcome class to your very first lecture in this series on business in the modern world conducted by myself dr. Toby Bennett today we will be looking into the practice of company outsourcing using TCP technologies as a case study now for those of you who are unfamiliar with this practice I will give you a summative definition company outsourcing involves the contracting of various business activities by one company to another this practice will sometimes occur from a Western company to a party based in a third world country the rationale being to make significant financial savings on lower international labor rates and to potentially increase quality now our case study for today is TCP technologies a party located in India that receives outsource tasks from Western companies the manager of TCP technologies is a man called Manjeet Khanna who has personally developed a series of aims and philosophies by which the company is expected to operate he claims that the most important of these philosophies is to create a workplace where each individual member has the opportunity to contribute their opinion to the operations of the company that is to say that he found it important to develop a democratic environment as a means of ensuring quality from every individual at TCP technologies a grading system has been developed that encourages an ethos of hard work and recognizes accomplishment this grading of individuals is based upon a series of factors such as turnover hoursworked and efficiency every month Kanna publishes the grades on an internal website where staff can access not only their own grades but also compare it to others a spirit of playful competitiveness has developed through this method which has resulted in increased efficiency and turnover across the company karna also saw it as essential to develop a culturally diverse group of employees as a means of presenting a multifaceted image that would appeal to a host of potential employees from across the globe this cultural openness has not only increased the quantity of incoming contracted opportunities by 7% but has also benefited the company itself significantly a level of transparency now exists that had not before been apparent according to questionnaires carried out recently these newly introduced measures have significantly increased the rate of staff satisfaction which has subsequently led to an increase of 32% in the company's income these figures are truly admirable and serve as a testament to the measures that kana has introduced to the workplace at TCP technologies in a recent interview published by The Economist he declared the figures speak for themselves my system works when asked if he had any advice for companies on methods they could employ to streamline workflow and increased turnover he replied it's simple really a company must see itself not as one entity comprised of nameless components but instead as a living organism composed of cells each one essential to the functioning of the whole I suggest that the motto by which your management operates will be employee first many benefits have been reaped from the aforementioned changes in management style such as a significant decrease in staff turnover this improvement alone has solved many problems that had before stunted the growth of the company a lot of these improvements came from the realization that the solution does not have to be produced internally but can come from any other company the grading system also immeasurably enhanced the dynamics of the company the fact that this measuring system is solely produced for staff members and inaccessible by management means that it cannot be used as a judging criterion for promotion it has proven itself a relaxed and informal means of stimulating work flow when asked about specific features of his managing style karna mentioned that it is important for him to respond personally to any complaints filed by staff members having found the existing complaints process slow and ineffective he introduced a new online system that created a direct line of communication between kana and all employees of the company the complaint form dubbed by kana as a ticket eradicate the middleman it's easily accessible to all employees online and has an interface that can be instinctively navigated any staff related complaint such as those relating to air-conditioning and food quality can be submitted directly to can a via this online system entitlement to vacation is also a popular issue discussed through this forum the main benefit of using the system is that staff must include their personal details on the ticket before they are able to submit it in the past anonymous complaints had been the root of much confusion and caused many wasted work hours so the new system has put a ban on this form of complaint that wraps up the lecture for today please remember that attendance is mandatory that is the end of section 4 you now have half a minute to check your answers your question is my question is that I have problem in my vocabulary so how can I improve vocabulary but the main the main way to learn vocabulary is by reading yes and when you read read something you enjoy don't read grammar books and things like that yeah read something you enjoy you