Connect TOPdesk to Worcade and collaborate with suppliers

Connect TOPdesk to Worcade and collaborate with suppliers

September 12, 2019 0 By Bernardo Ryan


To deliver good service, you have to work
together with your suppliers. Let’s meet Susan, a service professional who coordinates internal facility management. She wants her colleagues to be happy and focus on their jobs. So she makes sure she keeps up with maintenance and can quickly resolve things when needed. When her colleagues contact her and she can help them right away, everyone’s happy. But this isn’t always possible. For instance when the coffee machine is broken she needs the help of a supplier to fix it. Managing such issues with various suppliers can be a real challenge! If Susan chooses to call a supplier, there’s
no record of what’s been agreed upon. When using her email, Susan is often reminded that it isn’t built to support collaboration. People who join the conversation later on
have to read duplicate messages and just clicking the wrong reply button seriously disrupts communication. If the supplier provides a service management tool, Susan has to manually copy and paste information from her system over to the supplier. And back again. Susan has no overview and has to check every issue over and over. Because issues are not resolved quickly, her colleagues get disappointed. This isn’t how Susan wants to treat her colleagues. Fortunately, there’s a better way: Worcade
offers service professionals a better platform to keep all their conversations in one place. Susan enables Worcade in her TOPdesk. In Worcade, she can keep track of all the
issues she’s working on with her suppliers. Susan starts a conversation with one of her suppliers, Kevin. Kevin gets a notification about the new conversation. He can open Worcade on any device with an internet connection. Susan sees that Kevin has opened the conversation. This way, she knows that her message has been read. Worcade’s ease of use encourages Kevin to reply immediately. As Kevin replies, Worcade automatically notifies Susan. They can easily add people to the conversation. New participants can quickly read previous messages. After closing the conversation, Susan can
leave feedback for Kevin. She’s happy with his service! Worcade’s service management features might even fit Kevin’s need to help his other customers as well. He can assign conversations… add assets, location details… work orders, response times and duration… and Worcade integrates seamlessly with service management applications like TOPdesk. With Worcade, service professionals can work together no matter which tools they use. Want to get started with Worcade in TOPdesk today? Open TOPdesk’s Functional Settings and click “Connect to Worcade”.